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We have a freightliner chassis on our motor home. We remember a time when Freightliner dealers were receptive to the needs of the RVer. This however does not seem to be the case today. We drove our Motor Home to Las Vegas Freightliner (3701 Freightliner Dr. N Las Vegas NV). We chose this location because we read the following ad in a publication that we will not mention.
This ad was found to be far from the truth. When we went in and were seen by the service writer we were told we would have to get out of our motor home due to this "liability clause" and were not allow to sit in it while the work was being done. When asked if he would have to go inside of the motor home he stated he would not, so we exited the motor home. Once the motor home was taken to the service area we watched it from afar and what do you think the first thing we saw was, that's right, the service man going into the motor home. When we were allowed back into our motor home we noticed that our carpet was dirty from dirt and grease as the service attendant did not cover the floor to protect it, our carpet had just been cleaned. Upon further investigation we found a spot of grease on the carpet next to the bed which the service writer cleaned; not the guilty party who walked through the motor home and lifted our bed.
I am going to do further investigation to see if staying in a motor home is a legal "liability clause." Further, if we were walking each and every Freightliner bay as they were working on our motor home I can understand this "liability clause." Unless, they had intentions of doing something illegal within our motor home is the only reason I feel we should exit. And then to lie to our faces about not entering means there is more to this "liability clause" than meets the eye.
We are full time RVers. We have lived in our motor home 365 days a year for 7 years. To ask a homeowner to exit there home due to a "liability clause" while a mechanic worked on a home; I am sure would be totally illegal.
I would like to further pursue this issue and make Freightliner responsible for their pathetic actions and own up to the fact they are up to no good when issuing a "liability clause" inside of a motor home.
What could we have done inside of our motor home without electricity under a Freightliner bay; perhaps their roof would have caved in or better yet we could magnetically steel their equipment.
Let us see what our further investigation reveals.
This letter written by one of our concerned members
From the editor:
Freightliner was contacted they stated each service center is a franchise and there is nothing they can do to control this issue.
A lot of freightliner chassis are now used for Motor Homes and freightliner should make an attempt to satisfy the needs of fulltime RVers. A lot of money is spent on the purchase of these Motor Homes and they will at some point need service. At the rate of $115.00 an hour which is the amount charged by the Las Vegas Freightliner Service Center you would think something could be done to accommodate the RV customer. We don't think this is a legal issue, but an issue with the owner of the Las Vegas franchise. If you have had such a problem please e-mail us and let us know. It is this type of service which give all a bad name
From: Unknown
Date: 6/2/2008
Time: 5:06:32 AM
Remote Name: 164.116.224.11